AI Cuts $10.5M Annually for Telecom Giant as Verint Virtual Assistant Manages 3.5M Calls and 80% of Billing

Floral Pattern Floral Pattern Rahul Somvanshi Rahul Somvanshi

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[{"selector":"#anim-67fbc9fe-fcbf-4bf4-a14b-d0c6ab4aa3f2","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-d9fa6ad2-2001-4471-9aa2-b64292723967","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-3a2e505b-1036-490e-8710-51d519cfd834","keyframes":{"opacity":[0,1]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e69750a5-1c96-4d1f-b809-b33ed5698f09","keyframes":{"opacity":[0,1]},"delay":1500,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern How does Verint's AI system achieve 80% resolution rate for billing inquiries through natural language processing? Photo Source: Ars Electronica (CC BY-NC-ND 2.0 ) Photo Source: Ars Electronica (CC BY-NC-ND 2.0 )

[{"selector":"#anim-b2f42ad7-8267-499f-976c-319d8eb9ed33","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-95ebb9a0-cc6b-4e4e-84af-dd302f6f23fa","keyframes":{"transform":["translate3d(0px, -100.05062%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b862072e-f421-4530-adec-3258ca4262ed","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-462c8e1a-a28e-4cd2-9145-ea2b403a8f80","keyframes":{"transform":["translate3d(0px, 321.34516%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-11a1a37c-6eb2-4076-bb90-b0b3612271a7","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7ba71ede-777c-4ba3-8bd4-ea798f2705e0","keyframes":{"transform":["translate3d(0px, -3531.10699%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern McKinsey predicts AI customer service could generate $1 trillion annual value across industries through 2025. Photo Source: Mikhail Nilov (Pexels) Photo Source: Mikhail Nilov (Pexels)

[{"selector":"#anim-d1b737a8-76f4-4704-9179-2aeb1554a1b1","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-eb56db86-0894-409d-a95d-725169efc0ab","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-ea876446-e865-4795-b38c-89ff4846fc0b","keyframes":{"opacity":[0,1]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-346b8cdc-31af-47a8-b8f7-e2ca0a382e44","keyframes":{"opacity":[0,1]},"delay":1500,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern What makes Fortune 100 companies maintain or increase investments in conversational AI technology? Photo Source: International Labour Organ ( CC BY-NC-ND 2.0 ) Photo Source: International Labour Organ ( CC BY-NC-ND 2.0 )

[{"selector":"#anim-e19cbdfc-29b2-412f-8d47-daf97990e77f","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f96bfcab-e87a-4723-b82e-74fd7ec88baf","keyframes":{"transform":["translate3d(0px, -100.05062%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c9de62ec-7186-42ea-b8cf-d2d7bb4f4d7c","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-484ad7f6-4db4-4f9c-9884-3d419162bf2d","keyframes":{"transform":["translate3d(0px, 239.43362%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-683cb4cc-8276-4ef2-b5ce-d2147028e2d3","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-29f83eb9-01d3-4148-82b4-0df2a42f9fb9","keyframes":{"transform":["translate3d(0px, -3711.70038%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern Verint VP Heather Richards reveals AI bots learn from organization's unique engagement data for improved accuracy. Photo Source: Alfredo Molina ( CC BY-SA 3.0 ) Photo Source: Alfredo Molina ( CC BY-SA 3.0 )

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[{"selector":"#anim-239f09c7-ac83-451b-831c-1f80226a7b48","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c1db5903-6c22-434d-aad7-5d06ffd307e1","keyframes":{"transform":["translate3d(0px, -100.05062%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9e92a5c2-4079-4332-9c35-453741181832","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2fa81e47-884f-4b25-bd88-d1c429e069d3","keyframes":{"transform":["translate3d(0px, 321.34516%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-157c1547-ea65-4437-a693-975277d4ab4c","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0895bdf2-f513-475f-b23f-5ecf72a936de","keyframes":{"transform":["translate3d(0px, -3531.10699%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern Company-specific terminology training enables system to understand complex telecom industry protocols. Photo Source: King County (CC BY-NC-ND 2.0 ) Photo Source: King County (CC BY-NC-ND 2.0 )

[{"selector":"#anim-f9ac13fc-80ca-41ed-8e3f-14d8aa4a6fec","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-136bf007-bb83-4989-965a-82129f123c3d","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-c5c93de6-050b-4e66-b22b-a953960612d1","keyframes":{"opacity":[0,1]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d32946f0-488d-4f71-9f42-b5f6eb3d6e31","keyframes":{"opacity":[0,1]},"delay":1500,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern Real-time data access powers automated resolution while reducing call transfer rates to human agents. Photo Source: Yan Krukau (Pexels) Photo Source: Yan Krukau (Pexels)

[{"selector":"#anim-f880544c-2881-460b-9ef5-a7856038872d","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5749799f-c9b6-4e37-bf9d-5849938e8714","keyframes":{"transform":["translate3d(0px, -100.05062%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d2e295f2-4cc0-4b34-af02-bd96fbbf408f","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-62271968-0d5d-4e57-ba96-80030c3fb676","keyframes":{"transform":["translate3d(0px, 321.34516%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e6b96d3c-42ed-4ad7-a711-dddc18947f68","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a4a45a0e-9e96-466b-a2ed-20a42effd2d6","keyframes":{"transform":["translate3d(0px, -3531.10699%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Floral Pattern Floral Pattern Traditional call center shift costs eliminated as AI manages half of all incoming customer inquiries. Photo Source: Comcast Washington State (CC BY 2.0 ) Photo Source: Comcast Washington State (CC BY 2.0 )

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AI Cuts $10.5M Annually for Telecom Giant as Verint Virtual Assistant Manages 3.5M Calls and 80% of Billing

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