A telecommunications company operating in the U.S. market has cut annual expenses by $10.5 million through AI automation of its contact center operations. The firm switched from traditional IVR technology to Verint’s AI-powered Intelligent Virtual Assistant (IVA), handling 7 million customer calls annually across billing, payments, appointments, technical support, and service disruptions. The raw numbers … Continue reading AI Cuts $10.5M Annually for Telecom Giant as Verint Virtual Assistant Manages 3.5M Calls and 80% of Billing