ASUS has released an official statement following reports of AMD Ryzen 7 9800X3D CPUs experiencing failures on certain ASUS AMD 800-series motherboards. The company confirmed on January 23, 2026, that it has started an immediate internal review to investigate compatibility and performance issues reported by users. Multiple cases have been documented where systems fail to boot, displaying Q-Code 00 errors on motherboard diagnostic displays. The affected motherboards include models from the ROG Crosshair and ROG Strix series featuring X870E chipsets. Users experiencing these issues are advised to update to the latest BIOS version via ASUS EZ Flash or BIOS Flashback.
đ§ ASUS AMD 800-Series Alert
What’s Happening: Several users have reported that their AMD Ryzen 7 9800X3D processors are failing to boot or experiencing sudden system crashes on ASUS 800-series motherboards. The issues include Q-Code 00 boot failures and, in some cases, physical damage to components.
ASUS Response: The company is working closely with AMD to validate reported cases and ensure ongoing stability. They are conducting preventive checks on product compatibility and performance while looking to provide timely solutions.
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The ASUS AMD 800-series motherboard compatibility issue with Ryzen 7 9800X3D CPUs was addressed in ASUS’s official statement released on January 23, 2026. The company confirmed its internal review process and collaboration with AMD to validate reported failure cases. Users with affected systems are directed to ASUS customer service for direct assistance and BIOS update instructions.
The investigation remains ongoing as ASUS conducts preventive compatibility checks across its 800-series motherboard lineup. The company stated its commitment to transparency and ensuring products meet expected quality standards. Affected motherboard models include the ROG Crosshair X870E Hero and ROG Strix X870E-E Gaming, among others in the X870E, X870, B850, and B840 chipset families.
